Refund Policy

Refund Policy - Bodanka Clothing, Shoes, and Socks

At Bodanka, we strive to provide you with high-quality products that you love. However, if you are not fully satisfied with your purchase, we are here to help. Please review our refund policy below to understand the terms and conditions.

1. Return Period
You have 30 days from the date of delivery to return your items for a refund or exchange. Items must be returned in their original, unused, and unwashed condition with all original tags attached.

2. Eligible Items for Refund
Most items purchased from our website are eligible for a refund, provided they meet the following conditions:

The item is in its original, unused, and unworn condition.

All original tags, packaging, and accessories (if applicable) are included.

The item is returned within 30 days of delivery.

Non-returnable items include:

Sale items (unless specified otherwise).

Customized or personalized products.

Gift cards.

Hygiene products such as socks (if opened or worn).

3. How to Request a Refund
To request a refund, please follow these steps:

Visit the Returns Page on our website and enter your order number and email address.

Select the items you want to return and choose whether you want a refund or an exchange.

Once your return is approved, you will receive detailed return instructions, including a return shipping label (if applicable).

Package the items securely, ensuring they are in their original condition with all tags attached.

Send the items back to us using the return shipping label provided.

Once we receive and inspect your returned items, we will process your refund or exchange.

4. Refund Processing Time
Once your return is received and approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.

Please note:

Credit Card Payments: Refunds will appear on your statement within 5-7 business days, depending on your bank's processing times.

PayPal: Refunds will be credited to your PayPal account immediately after processing.

Other Payment Methods: Refunds will be processed according to the terms of the respective payment provider.

5. Shipping Costs
Return Shipping: If the return is due to a mistake on our part (e.g., wrong item or damaged product), we will provide a free return shipping label.

Non-defective Returns: If the return is for any other reason (e.g., change of mind or incorrect size), the customer is responsible for the return shipping costs. Shipping fees are non-refundable.

6. Exchanges
If you wish to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the replacement item.

In case of a defective or damaged item, we will send you a replacement free of charge upon receiving the returned item.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either offer a full refund or send a replacement item. Please provide photos of the damage or defect when contacting us to expedite the process.

8. How to Contact Us
If you have any questions regarding returns or refunds, or need assistance with the process, feel free to contact our customer service team:

Email: support@bodanka.com

Phone: +1 (800) 123-4567

Live Chat: Available on our website for immediate assistance.

Please Note: Bodanka reserves the right to refuse refunds or exchanges on items that do not meet the conditions outlined in this policy (e.g., items returned after the 30-day return window or items with visible wear and tear).

Thank you for shopping with Bodanka! We are committed to ensuring you are satisfied with your purchase and will do our best to resolve any issues you may have.