FAQ

1. What is Bodanka's return policy?
We offer a 30-day return policy on most items purchased directly from our website. If you're not completely satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please ensure that the items are unused, in their original condition, and have all tags attached.

How to return an item:

Visit our Returns Page on the website and complete the return request.

Once approved, you’ll receive return instructions along with a shipping label (if applicable).

Send the item back to us using the provided label.

Note: Sale items and custom products may not be eligible for return.

2. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your order. Simply click the link to view the status of your shipment.

You can also check the status of your order by logging into your account on our website and going to the "My Orders" section.

3. Do you ship internationally?
Yes, we offer international shipping to a wide range of countries! Shipping costs and delivery times will vary depending on your location. During checkout, you will be able to choose your shipping method and see the applicable shipping fees.

If you are outside of the United States and would like to inquire about specific delivery options or restrictions, please contact our customer service team at support@bodanka.com.

4. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience easier:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover

PayPal

Apple Pay (available in select regions)

Google Pay (available in select regions)

All transactions are secure and encrypted for your safety.

5. Can I change or cancel my order after it's been placed?
Once an order is confirmed, we begin processing it immediately. Unfortunately, we are unable to change or cancel orders once they have been submitted. However, if you contact us within 1-2 hours of placing your order, we may be able to assist with adjustments. Please email us at support@bodanka.com as soon as possible.

6. How do I know which size to choose?
To help you find the perfect fit, we provide a detailed size guide on each product page. We recommend measuring yourself and comparing the measurements with our size chart to ensure the best fit. If you're still unsure, feel free to reach out to us via email or live chat, and we'd be happy to assist you!

For footwear, we also include a sizing guide with foot length recommendations. If you are between sizes, we suggest ordering the larger size for comfort.

7. Do you offer gift cards?
Yes! We offer Bodanka Gift Cards in various denominations. You can purchase a digital gift card directly on our website, and it will be sent to the recipient via email. Perfect for a thoughtful gift or special occasion!

8. How do I use a promo code?
To use a promo code, simply enter the code at checkout on the “Payment” page. The discount will be applied to your total order once the code is confirmed. Please make sure to enter the code exactly as it appears, as promo codes are case-sensitive.

Note: Some promotions may have specific terms and conditions (e.g., minimum purchase requirements). Please check the terms of the offer before applying the code.

9. What if my item is damaged or defective?
We’re sorry if you’ve received a damaged or defective item! Please contact us within 7 days of receiving the product, and we will assist you with either an exchange or a full refund. Please include a photo of the damaged item in your email to expedite the process.

You can reach us at support@bodanka.com or via our customer service phone number.

10. How do I stay updated on new arrivals and promotions?
To stay up to date on our latest collections, promotions, and special offers, sign up for our newsletter at the bottom of our homepage. You can also follow us on our social media channels to keep up with all the latest trends and exclusive deals:

Facebook: BodankaFashion

Instagram: @BodankaStyle

Twitter: @Bodanka_Store

11. Can I purchase from Bodanka if I live outside the United States?
Yes, we accept international orders! However, shipping costs, taxes, and delivery times may vary depending on your location. Please check our shipping information for specific details on international shipping rates and policies.

12. How do I contact customer service?
If you have any questions or need assistance, our customer service team is happy to help! You can contact us via:

Email: support@bodanka.com

Phone: +1 (800) 123-4567

Live Chat: Available on our website for instant assistance.